Frequently Asked Questions
How do I schedule a video shoot?
There is a calendar system that will be in place. Once it's setup you will be able to schedule video shoots according to your project needs.
How long do video shoots Take?
It depends on how long you want your video and what the content will contain.
What is the average turn around time from the video shoot to receiving the COMPLETED project?
We quote 3-5 business days to account for all video editing and post production, original music creation and editing, and SFX, text overlays and any other necessary task for completing the project. You can pay a rush fee if you need it sooner.
Are all songs and mUsic original?
Yes. All songs and music are original which is awesome so you don't have to worry about using copyrighted material. I retain all the rights to the music except for the premium package meaning you will own the right to the song exclusively.
How do I pay for your services?
You can pay Breaking Phoenix directly using the website. Stay tuned for more details.
are there any special discounts?
Yes. If you refer a friend you get 10% off your next project. Check out our Facebook page to see if there are any current promotions.
What if I am not satisfied with the final Product but have run out of edits?
We strive to produce the highest quality possible at affordable prices with quick turn around times. If such an event occurs you can purchase more edits. If you purchase our premium package then your all set, you'll have an unlimited number of edits.
Can I bundle Multiple Projects together?
You can bundle multiple projects as long as they are with scope of the package deals. It is recommended that you focus on one project and pick a package deal that fits your needs. We offer free consultation to help you find the best deal for what you need.
Can I customize my project apart from the package deals?
We can customize a package that fits your needs better but in general it's cheaper to choose from one of the standard packages.
I'm in the middle of a project and have some stuff but need help finishing it.
No worries. Send me an email explaining what you have and what you need done and we can create a custom order for you for free.
Do I get to keep the Original files?
A loud triumphant YES!! One of the things that we are proud of is the fact that you get to keep all files so you can go back and edit any project on your own.
How do you deliver the finished project?
You will be sent an email with the necessary documents attached to it. From there you can download it to your device or computer and then jump for joy because you can now post your project on any social media.
When do I pay for the project?
You must put a deposit of at least 25% before production work can begin. All deposits are completely refundable minus any transactions fees. All files will be delivered upon final payment.